Do I need to change the needle every time I use my NutropinAq^® Pen?

Yes, we recommend that a new needle be used for every injection. The needle is sterile only on it's first use.

Where should I store my NutropinAq Pen?

Your NutropinAq Pen should be stored in its case, inside a refrigerator when a cartridge is insterted. When travelling, place your pen case in a cooler with an ice pack. DO NOT FREEZE OR IMMERSE IN WATER. DO NOT STORE THE PEN WITH THE NEEDLE ON.

Why do I keep my medication in the refrigerator?

To maintain its strength and inhibit the growth of bacteria. 

Can I store my NutropinAq Pen in the freezer?

No. Freezing will damage the pen and drug.

How long can I keep my NutropinAq Pen and 10mg cartridge outside the refrigerator?

We recommend no longer than 1 hour per day. Your doctor or nurse will advise you regarding pen storage. 

What is the maximum dose that the NutropinAq Pen can deliver in one injection?

The maximum dose that may be delivered in one injection is 4mg (40 clicks). If you attempt to dose more than 4mg at a time, either the drug will be forced out of the needle and wasted or excess pressure will be placed upon the cartridge and it may crack.

Is it possible to turn the black dose knob back if I click too many times?

Yes. You can turn the black dose knob backwards until the correct number appears in the LCD. 

What should I do if there is not enough medication left in the cartridge for my next dose?

Your doctor or nurse will advise you on the procedure for the last dose in the cartridge. 

Why do I have to rewind the black dose knob on my NutropinAq Pen every time I replace the cartridge?

This ensures that the plunger push rod completely resets itself back to the starting position. If this is not done, liquid will come out of the needle when a new cartridge is placed into the pen.

Can I use my NutropinAq Pen without the shields?

Yes. Your NutropinAq Pen is fully functional without the shields. The shields are optional to help you administer your injection.

What should I do if I drop my NutropinAq Pen?

If you drop the NutropinAq Pen, check to see if the cartridge is damaged. You should also check the pen to see that the black dose knob is moving up and down properly and that the LCD counter is working. If you notice damage to your cartridge or pen, notify your doctor, nurse or pharmacist for a replacement. 

How long can I use my NutropinAq Pen?

The NutropinAq Pen is designed to last 24 months from the time you first use your pen. 

What does a blinking 'bt' mean in the LCD?

The battery in your NutropinAq Pen is losing its charge . Please contact your doctor, nurse or pharmacist for a replacement pen. Batteries typically last 24 months and have a 4-week life from the time the 'bt' first appears. 

How do I replace my NutropinAq Pen?

Contact your doctor, nurse or pharmacist if you need a replacement part or if you need to replace the entire pen.